I checked the User Guide and couldn’t find how to change this behavior. If the problem is being sent to the reseller or tech support for assistance, a specific description of the problem makes finding the solution faster and prevents misunderstanding. My local Intermapper Server requires me to log in instead of just opening the Map List. Built-in probes now include an HTTPS version of the Follow Redirect probe.Noting the Intermapper release helps determine whether the problem may have been fixed in a later release as shown in the Release Notes: Intermapper ® 5.8.2b2 - 30 January 2015 I’m using Intermapper Remote Access 5.8.2 in an OS X 10.10 environment. The Problem StatementĬertain information is very useful in analyzing problems. This training session will describe how to collect information for troubleshooting, and the type of information that helps the support engineers to efficiently provide assistance in case of problems. If the user isn’t able to determine the problem, Intermapper makes it easy to pass information needed to diagnose problems to technical support, including logs, screenshots, and other files using the Send Feedback tool.
Log files, detailed logging and debugging, helper applications, and documentation in the User Guide and Forumall provide additional information about the operation of Intermapper. The Support page has links to these and other resources. Intermapper provides a complete set of tools to the user for investigating, understanding and troubleshooting unexpected results.
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